Not at Fault Accident Claims Across Melbourne

How We Help You with Your Next Not at Fault Accident Claim

When you’re involved in a car accident, the last thing you want to deal with is lodging an insurance claim. Even when you’re not to blame, making a no fault car accident claim can quickly begin to feel like a monumental task.

You can save yourself from further headaches by making your car accident claims through Melbourne Collision Repair Centre (MCRC). Our dedicated team of insurance claims experts will help you every step of the way with your not at fault accident claims.

From scheduling emergency car towing from your accident site to providing an accident replacement vehicle, MCRC has been the preferred all-in-one specialist for car damage repairs and not-at-fault accident claims across Melbourne. With over 40 years of excellent service, you can trust that with MCRC both your vehicle and your not at fault accident insurance claim will receive the care they deserve.

Understanding the Car Accident Not at Fault Process

Being involved in a car accident is stressful enough, but when you’re not at fault, the process of getting back on the road should be straightforward. Here is what you can expect from our not at fault accident claims process at Melbourne Collision Repair Centre.

Establishing Fault

The first step of our not at fault claims process is establishing fault or liability. If the other party involved is clearly at fault, then their insurer is responsible for covering the costs of repairs and other related expenses. This will usually require collecting details at the scene of the incident, like a driver’s licence, insurance information, photos, and a police report if necessary. You can lodge this information on our website too, alongside uploading your smash photos for easy claims preparation.

Lodging a Claim

Once fault is confirmed, a claim can be lodged against the other driver’s insurer. Having a professional and reliable car repairer that offers a wide range of repair services can help here, as your repairers can liaise directly with the insurance providers involved, saving you the hassle of back-and-forth paperwork and frustrating phone calls.

With our accident claims line, lodging your not at fault accident claim has simply never been easier. You can call our collision claims team at 1800 227 222 at any time, or even submit your claim online if you’d prefer it.

Vehicle Towing and Repairs

If your vehicle cannot be driven in its condition following your not at fault accident, you are entitled to towing arranged at no cost to you, which our team at MCRC are more than happy to provide.

From here, our vehicle will be towed to any of our conveniently located Melbourne repair shops. Our principle is that repairs should always be carried out using genuine manufacturer parts and top-of-the-line facilities to restore your vehicle to its original condition.

Accident Replacement Vehicle

Expecting your vehicle to be with your panel beaters for a while? There’s no need for pending repairs to keep you from getting where you need to go.

At MCRC, we can also arrange a replacement vehicle while your car is unavailable, subject to availability. This ensures you can keep moving even while your car is being repaired.

Settlement and Return to Road

Once repairs are complete, your vehicle is returned to you and an updated roadworthy certificate is prepared for your vehicle if needed. The insurer of the at-fault driver bears the costs, not you, so you’re free to hit the road again, good as new!

How are Not at Fault Accident Insurance Claims Different to At Fault Claims?

The key difference between a not-at-fault accident insurance claim and an at-fault accident insurance claim is who bears responsibility for the accident in question. An accident is considered to be “at fault” when the primary responsibility for the incident lies with the insured party, or in this case, the driver.

This may result from actions such as running a red light, failing to yield, or any other violation of traffic rules. In at fault accidents, the driver’s insurance typically bears the financial responsibility for repairs and other related costs.

On the flip-side, a “not at fault” accident occurs when the insured party is not responsible for the accident. This would mean you were hit by another driver running a red light or stop sign, or another driver rear-ends your vehicle, etc. In not at fault accidents, the responsible party’s insurance is generally responsible for covering the costs associated with the damages incurred and any repairs to your vehicle.

If you’re unsure what your options are after a car accident, you can call us for expert advice. We are available 24/7 on 1800 227 222.

What You’ll Need to Start Your Not at Fault Accident Claim

You’ll need a few things to get your not at fault accident claim started. Here is a list of what you may likely need to provide to us when so we can make your insurance claim on your behalf.

From the Other Party

Be sure to get the details of any other drivers involved in the accident, including their:

• Full name
• Phone number or email address
• Residential address with post code
• Vehicle registration number
• Insurance provider and membership details
• Pictures of their vehicle at the scene

If the other driver refuses to give you any details at the accident scene, you should call the police as soon as possible.

From You

In order to start your not at fault accident claim and we will need some of the same things from you:

• Full name and contact information
• Vehicle registration number and service history
• Insurance provider and membership details
• Pictures of your vehicle at the scene
• Police report with any eyewitness accounts if there is one

Of course, if anyone is injured after any minor or major car accidents, call 000 for assistance.

Speak to Our Not At Fault Claims Experts Today

If you’ve been involved in a not at fault accident, our team at MCRC is here to make the process simple from start to finish. With workshops servicing Elwood, Laverton, Mentone and Geelong, we’re strategically located to support drivers across the Melbourne area.

We can also arrange prompt towing and vehicle collection within a 100 km radius in every direction—north, east, south and west—ensuring no matter where the accident happens, you’re never left stranded.

From helping you secure an accident replacement vehicle to liaising directly with insurers, our experts handle every step so you can get back on the road faster and stress-free.